Pricing
Every business has unique cash flow situations. At Turner Information Systems we accommodate your unique situation through financing and payment arrangements tailored to your specific requirements. We will agree on the most appropriate pricing model to balance the risk and reward of each project. Our financing options include:

'Time and Materials' (T&M) pricing model may be successfully used for large scale projects, typically greater than 2 man-months of development time, or for projects where changes are accommodated on a daily basis. In a T&M pricing model, nearly all of the risk lies with the client. That is why we offer the lowest possible pricing with T&M model, currently established at STG £60.00 per hour.

'Fixed Price Contracting' (FPC) brings the best results to projects with clearly defined functionality. FPC allows the clients to manage their budgets better but often limits the ability to add great amounts of unforeseen functionality not originally identified at the beginning of the project. It means that FPC pricing model may be successfully used for smaller tasks, when all the features may be easily defined and estimated. In this model, nearly all of the risk lies with the development firm as opposed to the client, and our FPC prices are based on a STG £85.00/man-hour, which is a little higher than with the T&M model.

At the core of our development applications is our understanding that you demand the most functionality for your money. We are dedicated to providing you with the greatest value for a price affordable for any business. To deliver on this promise, Turner Information Systems compliments newly written application code with pre-made code from our extensive library. That usually results in substantial savings for you, sometimes for dozens of thousand dollars.

Payments
We accept wire transfer, PayPal and all major credit cards (Visa, Master Card, AmEx, Discover), whatever is more convenient for you.

On all 'Fixed Price' contracts below £5,000.00 we charge a 50% deposit upfront, and the oustanding 50% upon delivery of the solution. Larger 'Fixed Price' contracts require lower down payment, which may be agreed during the initial consultations. In this case we break the project into several milestones, and charge you an agreed amount upon completion of each milestone.

With 'Time & Materials' contracts we require a half-month prepaid, which is based on an estimated amount of service to be rendered during the first month. All further work is billed on the monthly basis, based on actual amount of service rendered during the month.

Turnaround
We know, that once you decided on creating a custom program for your business, actually you need it yesterday. That is why we don't waste a single day since you've come to us. We talk fast, we act fast, and we deliver fast, all that because we want you to benefit from your investment fast. Using our pre-made library of code and proven development methods, we build custom software solutions faster than you could imagine. Most of our applications are completed and ready for use within 1-3 months. Moreover, during the development we provide you with weekly status reports and with intermediary releases of your program, once they become available, which occurs every 2-3 weeks.

Communication
Begining with the first contact you will communicate with your Project Manager and Team Leader on a daily basis via email, instant messaging (ICQ, MSN, AOL) and telephone. We recommend you to monitor and control constantly the progress and state of the development process. For that purpose we will provide you with regular project progress reports and intermediary releases of your program, and will hear to your comments and suggestions. Tight communication allows our development team to gather feedback on our work and make timely adjustments to your project, ensuring that the final product meets your needs exactly.

Confidential information
Turner Information Systems completely agrees to hold all the information that we received from you and that you consider confidential or proprietary in strict confidence. We agree that all of the confidential information remains the sole and exclusive property of you, and neither Turner Information Systems nor its executives and employees may use it for any purpose except for purposes of your project.

Warranty
We, at Turner Information Systems, are proud to support the software programs that we develop. Usually, we provide our clients 2 to 6 month warranty for our programs, depending on their complexity. This period is normally sufficient for fixing any identified problems, which is done without additional charges. When you detect any abnormal behavior of your program, you simply need to contact us and describe the problem. In just a few days, we will locate and eliminate it, and provide you with an updated release of your application.

Ownership Rights
Upon receipt of final payment Turner Information Systems assigns and transfers to the customer all right to the results of its work, including software program itself, source codes, compiled codes, database design, documentation, and other materials. The assigned rights include using and copying the program or its components, selling, licensing or distributing the program, translating, adapting or modifying the program, etc. The service and the resulting software program is considered a work "made for hire". At the same time, Turner Information Systems retains all rights in its components of the software program, which Turner Information Systems developed independently of the project. In this case Turner Information Systems grants the customer a non-exclusive right and license to use these components for the purpose of using the software program.